Shipping and Returns
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Shipping Rates These rates apply to Canada and United States orders only. Shipping is FREE on all purchases of $100.00 or more before taxes from Canada and United States only (exceptions: For Nunavut, Northwest Territories, Yukon, Alaska and Hawaii shipping charges could be charged. If so, we will contact you). A Flat fee of $10.00 is charged to orders of $99.99 or less. Please allow 5-7 working days to receive your order. We ship out of Canada. The buyer is responsible for brokerage fees and duties if applicable (for US orders only). A tracking number will be provided to you by email once the footwear is shipped. You can view the status on the Canada Post website, US Postal Services Site or FedEx website by entering your Tracking Number.
Return Policy: NOTE: Please be aware that all returns must be sent back to us in their new condition. Worn footwear is not returnable. We do not refund our shipping charges. Shipping on returns and exchanges will be the responsibility of the buyer unless we have made an error with your order. If you receive an item with a manufacturing defect, or there is an incorrectly shipped item, we will replace or refund the returned item including shipping costs once we have received it. We take value in our customers and will do our best to resolve all problems as quickly as possible. Be sure to include the item number of your purchase when emailing us. All sales are final 30 days after purchase! We try our best to respond to all emails within 24 hours.
Exchange Instructions: You can exchange your purchase by returning your original order and requesting a replacement item during the return process. We will provide you with a RMA # and instructions. Please note that exchange requests are subject to inventory availability at the time your return is received and processed. |
