Refund policy
Returns
SafetyFoot.com offers the easiest return policy on the web. If you are not completely satisfied, simply return your purchase within 14 days from the date of reception for an exchange or refund with the original Invoice and RMA#. Be sure to advise us by email prior to returning or exchanging the merchandise. We will provide you with an RMA # and instructions. Returns without authorization will not be accepted.
NOTE: Please be aware that all returns must be sent back to us in their new condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Worn footwear is not returnable. We do not refund our shipping charges. Shipping on returns and exchanges will be the responsibility of the buyer unless we have made an error with your order. If you receive an item with a manufacturing defect, or there is an incorrectly shipped item, we will replace or refund the returned item including shipping costs once we have received it.
We take value in our customers and will do our best to resolve all problems as quickly as possible. Be sure to include the item number of your purchase when emailing us.
All sales are final 30 days after purchase!
We try our best to respond to all emails within 24 hours.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at info@safetyfoot.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, final sale items cannot be refunded.
Exchanges (if applicable)
You can exchange your purchase by returning your original order and requesting a replacement item during the return process. We will provide you with an RMA # and instructions. Please note that exchange requests are subject to inventory availability at the time your return is received and processed. Send us an email at info@safetyfoot.com and send your item to 5219 Boul. des Laurentides Laval Quebec CA H7K2J9.
Shipping
To return your product, you should mail your product to 5219 Boul. des Laurentides Laval Quebec CA H7K2J9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.